Pharmacy Technician – Niagara-on-the-Lake

Client & Facility Support

• Serve as the primary point of contact between client homes/facilities and the pharmacy, ensuring effective communication and service delivery
• Support pharmacists in communicating policies, procedures, and best practices to facility staff
• Assist with staff training at client facilities on medication management and compliance standards
• Investigate and escalate client concerns, collaborating with internal teams to implement timely solutions
• Coordinate pharmacy conversions for nursing homes, retirement homes, and community pharmacies, including profile transfers, MAR preparation, physician communication, and on-site implementation support
• Assist with annual compliance audits and contribute to the development and maintenance of training materials and procedural documentation

Packaging and Medication Management

• Maintain accurate medication administration records (MARs), drug record books, and packaging documentation
• Verify compliance packaging including PacMed/STS tray checks, PacVision validation, and retail blister packaging against MARs
• Set up and maintain patient packaging profiles within the pharmacy system; process medication and packaging changes per established protocols
• Coordinate supply ordering for PacMed and packaging materials
• Coordinate annual medication reviews for compliance packaging patients in accordance with OCP standards
• Assist patients and clients with billing inquiries professionally and efficiently

Dispensary Operations

• Support dispensary workflow through accurate prescription entry, processing, and medication preparation
• Perform complex non-sterile compounding in accordance with professional standards
• Conduct narcotic inventory counts and reconciliations as required
• Practice within the full RPT scope: verify refill prescriptions, accept verbal orders from physicians, and provide counselling on diabetic products and related services
• Liaise with IT support to troubleshoot dispensary technology issues
• Maintain a clean, organized, and compliant dispensary environment, including inventory management and expired medication monitoring
• Ensure ongoing compliance with all confidentiality, privacy, and regulatory requirements

Teamwork and Collaboration

• Support overall dispensary operations and assist team members as needed to maintain service flow
• Answer incoming calls promptly and professionally; assist with accurate prescription pickup verification
• Provide guidance and oversight to Pharmacy Assistants and student Pharmacy Technicians
• Contribute to a positive, collaborative team environment focused on exceptional patient care
• Perform additional duties as assigned by management