“Since 1981, when we opened up the first Pharmasave stores in BC, our business has been building one customer at a time and growing one store at a time,” says Carmen Churcott, CEO of Pharmasave National. “At the same time, we’ve been working hard to earn a reputation for relationship-based care, personalized service and innovation” she added.
Having grown to 600 stores across 9 provinces, with many more in the 2017 pipeline, the company’s success is no accident. Committed to meeting and exceeding customers’ expectations, Pharmasave has carefully created a community-tailored pharmacy experience in each store that has kept patients and customers coming back for more than 35 years. Pharmasave is one of the most trusted community drug store banners in Canada and its reputation for exceptional customer care, value and world-class service is an integral part of the brand’s identity. Over the past two years, Pharmasave has grown by 70 stores.
“We know that we are only successful because of the dedication of our entrepreneurial store owners and the support of our customers and employees,” says Churcott. “That’s why we also wanted to use this 600 store milestone as an opportunity to thank everyone, in every community, for helping us grow.”
Pharmasave provides store owners with the most complete programs, services and support available to independent pharmacists. The program provides comprehensive support for both smaller, dispensary-focused stores and larger formats with a full front store offering. Pharmasave provides its store teams best-in-class healthcare services and products, complemented with a full suite of merchandising, operations, marketing, human resources, private label and technology support. “With comprehensive support for efficient dispensary operations, pharmacy services and front store retailing, we offer the highest value to independent pharmacy owners. In today’s competitive retail environment, operational excellence and a proven business success formula are needed to deliver strong business results, and that’s what Pharmasave offers independent pharmacies”, says Churcott.
Pharmasave focuses on providing relationship-based care and excellent customer service in the communities we serve. We do this by embracing our customers’ growing expectations for convenience, expanded healthcare services, knowledge, user-friendly technology and community engagement. “Additionally, as each store serves its individual community, Pharmasave is uniquely able to customize products and services to best meet the needs of local shoppers”, added Churcott.
With more than 600 stores across the country, Pharmasave is one of Canada’s leading independent community pharmacies. Since being founded in 1981, Pharmasave has focused on building a national platform of community-based retail outlets designed to provide exceptional patient-centred healthcare, medication advice, drug store products and customer service. Pharmasave continues to differentiate itself through leading-edge digital solutions. Patients can access everyday tools to manage their health in ways that are simple to set up and easy to maintain with eCare@Pharmasave. This suite of interactive solutions enables patients to engage digitally with their pharmacy and empowers them with mobile refills, medication reminders and so much more. Each Pharmasave store operates independently to serve its individual community, tailoring both programs and services to the unique needs of customers and reinforcing the commitment to help all customers live well with Pharmasave.
For more information, contact:
Pharmasave Drugs (National) Ltd.